1. Information We Collect
When you use CarHappy (carhappy.jp), we may collect the following information:
- Name, email address, and phone number when you submit an inquiry or register
- Vehicle preferences and search queries to improve our recommendations
- Device type, browser, and approximate location (country-level) for service localisation
- WhatsApp contact information when you initiate a conversation with us
2. How We Use Your Information
- To respond to your vehicle inquiries and provide quotes
- To send you vehicle recommendations that match your stated needs
- To process your purchase and arrange shipping
- To improve our website, AI search, and customer service
- We do not sell your personal information to third parties
3. Data Storage and Security
Your data is stored securely on servers provided by our cloud infrastructure partners. We use industry-standard encryption (TLS) for all data transmitted between your browser and our servers. Access to customer data is restricted to CarHappy staff who need it to serve you.
4. Cookies
We use essential cookies to keep you logged in and remember your preferences. We do not use advertising cookies or tracking pixels from third-party ad networks.
5. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct or delete your data
- Opt out of marketing communications at any time
To exercise these rights, contact us at [email protected] or via WhatsApp at +81 80 9368 1119.
6. Contact
CarHappy is operated by 株式会社卓越移動 (Takuetsu Ido Co., Ltd.), registered in Osaka, Japan.
For privacy-related questions: [email protected]